On 21 July 2025, HMRC unveiled its Transformation Roadmap, outlining bold plans to become a digital-first organisation by 2030. The goal is for 90% of customer interactions to take place digitally, up from the current 76%. This shift will involve automating tax processes wherever possible and expanding digital self-service options across multiple tax regimes.
HMRC estimates that these changes will save £50 million annually. A major part of the strategy includes transitioning non-critical customer letters and reminders to a digital-first format by 2028/29, with exceptions for those who are digitally excluded.
Planned improvements include:
- Simplifying Self-Assessment registration and de-registration
- Collecting the High-Income Child Benefit Charge via PAYE tax codes
- Streamlining tax payments and refunds, including easier processing of National Insurance refunds
- Introducing the Single Customer Account Programme, offering a unified view of income and tax position within your digital account
In a move to strengthen compliance, HMRC also plans to launch an enhanced reward scheme for informants. This initiative will focus on gathering intelligence related to serious non-compliance among large corporates, high-net-worth individuals, offshore arrangements, and tax avoidance schemes.
Based in Cambridge, we are experienced accountants and tax advisers providing expert, personalised services for businesses and individuals. Contact us today for tailored advice to help you stay compliant and financially confident all year round. Contact us on 01223 810100 or via our contact form.
